Manager, Customer Support

Headquartered in Bedford, Massachusetts, Reveal Imaging Technologies, Inc develops explosives detection systems (EDS) to inspect baggage and parcels for airport and facility security.  Reveal Imaging employees enjoy a working environment where individual contribution, teamwork and innovation are all highly valued.  Our explosive detection products are mission-critical in the truest sense of the word.  The United States Transportation Security Administration is our largest customer and requires products to exacting standards, which we deliver.

Job Title:  Manager, Customer Support

Job Description:
Responsible for the daily operations of Reveal Imaging’s worldwide customer support activities.  Activities include overseeing maintenance of Reveal installed equipment, support for third party maintenance providers and supplemental projects at the request of Customers.  Ensures that Customer Support organization provides the highest level of customer service in a cost effective manner.  Manages a group of Field Engineers, including hiring for future growth. 

Approximately 30% travel and some night/weekend work is expected due to the 24x7 nature of Reveal’s operations.

PREFERRED QUALIFICATIONS:
Previous supervisory experience managing multiple employees required
Demonstrated experience in improving metrics
Previous experience managing third party contracts
Experience with third party telephone support
Familiarization with asset management software
Basic electro-mechanical technical knowledge
Previous budgeting experience
College degree or equivalent work experience

PREFERRED SKILLS:
Prior experience with US government contracts
Excellent analytical skills with ability to evaluate data for appropriate course(s) of action
Exceptional attention to detail
Ability to respond quickly to changing situations
Solid command of all Microsoft Office products including Excel, Word, and PowerPoint

Email resumes to 2008023@revealimaging.com .  US Mail:  Reveal Imaging Technologies, Inc., Attn:  HR, 201 Burlington Rd, Bedford, MA 01730.  Fax:  781-276-8410.
 
Reveal Imaging Technologies, Inc. does not accept unsolicited resumes from third party vendors. Only resumes received from contracted agencies/vendors will be considered. Any unsolicited resumes sent to Reveal will not be recognized and such agency will have no recourse from Reveal.

Reveal Imaging is an Equal Opportunity/Affirmative Action Employer.  Selected candidate must be a US Citizen.

Posted 06-25-08